Previously, we covered the the guidelines under DTI-DSWD-NCSC-NCDA-DOH-BIR-DILG JMC No. 01-2022 on the provision of the mandatory statutory benefits and privileges of senior citizens and persons with disability on their purchases through e-commerce or online platforms . This article will cover the guidelines with respect to purchases through telephone or mobile phone call and the constitution of an authorized representative.
Guidelines on Provision of the Mandatory Statutory Benefits and Privileges of Senior Citizens and Persons with Disability on Their Purchases through Telephone or Mobile Phone Call
Upon placement of order, the Senior Citizen or Person with Disability must provide his/her name, date of birth, and the lD number of those provided under Section 6.1 of the JMC, as proof of discount entitlement.
The business establishment shall exert effort and ask the customer if he/she is a Senior Citizen and/or Person with Disability.
After completing the order, the business establishment shall apply the appropriate discount to the price of the goods or services for the consumption of the Senior Citizen or Person with Disability.
Upon delivery of the goods/orders or performance of the service, the Senior Citizen or Person with Disability must present his/her Senior Citizen or Person with Disability proof of entitlement together with the authorization letter, if applicable, to the business establishment representative or its third-party service provider.
If upon delivery of the goods/orders or performance of the service purchased through phone call/mobile call, the Senior Citizen and Person with Disability or his/her authorized representative fails to present the Senior Citizen or Person with Disability lD, or any government issued lD, as proof of discount entitlement and authorization letter, if applicable, the concerned platform/merchant may charge the Senior Citizen and Person with Disability the full amount of the goods/orders or services.
The senior citizen/Person with Disability can authorize any person of his/her choosing through an authorization letter duly signed by the senior citizen/person with disability.
At the time of the purchase of the goods and services, the online merchants and vendors shall verify the information presented to establish the relationship of the authorized representative to the Senior Citizen or Person with Disability.
With respect to the following transactions:
Purchase of food, drinks, desserts, and other consumable items; and
Purchase of basic necessities and prime commodities,
the authorized representative before claiming or paying the goods and/or services must present the following documents:
OSCA/Person with Disability lD, or any other government lD that may establish their circumstance(s);
Senior Citizen / Person with Disability Purchase Booklet;
Authorization Letter; and
ID of the Representative.
As regards purchases of medicines and/or medical supplies, the authorized representative must present the Medical Prescription in addition to the documents listed in the preceding paragraph.
In case of the absence of any of the said documents at the time of the purchase of the goods and services, the business establishment or the third-party service provider has the right to refuse to release the goods to the authorized representative.
If the Person with Disability is a minor, the parent or guardian shall be the automatic representative of the minor without the need of any authorization letter. However, the parent or guardian must clearly establish their identity and relationship with the minor.